Ever wondered how Cart Guru Pro manages to get a qualified technician to your location promptly? The process is a combination of smart technology and efficient logistics. Here’s an inside look at our technician dispatch process:
- Receiving Service Requests: When you book a service, the request is automatically entered into our dispatch system. This includes details such as the type of service, your location, and the preferred appointment time.
- Matching Technicians: Our system evaluates available technicians based on their skills, experience, and proximity to your location. The goal is to match your request with a technician who can arrive quickly and perform the service efficiently.
- Availability Check: Once a match is found, the system checks the technician’s availability. If the technician is available, they receive a notification about the service request, which includes all necessary details.
- Customer Notification: After the technician confirms the appointment, you receive a notification with the technician’s name and estimated arrival time. This keeps you informed and allows you to prepare for their visit.
- Route Optimization: Our app provides the technician with the best route to your location, considering current traffic conditions. This ensures timely arrival and minimizes delays.
- Service Preparation: Technicians can view the service details in advance, allowing them to prepare any necessary tools and parts. This preparation ensures that the service is completed efficiently and to your satisfaction.